RespOrg Services- Toll Free Number Porting

Q: What does porting my numbers mean?

Porting a number means you are literally moving a number from one RespOrg to another.

Q: How do I port my numbers?

We will provide you with a Letter of Authorization to Move or Change RespOrg, also called an LOA. This form asks for your information as it is held by the current RespOrg. Your most recent bill copy should have most of the information you need and it’s never a bad idea to include one with your request. Once you complete and sign the LOA, send it back to us and we’ll handle the rest.

Q: Can I port my local numbers to ATL?

No. RespOrgs only manage toll free numbers.

Q: How long does the port process take?

The losing RespOrg has 48 hours to respond to our request. If it takes longer than that there are procedures in place to ensure your numbers can be ported timely.

Q: Can the losing RespOrg reject my request?

It’s possible for a request to get rejected for a variety of reasons. The most common is for data mismatch. This means that the information you provided on your LOA does not match what the RespOrg has in it’s database. ATL will work with you to avoid the most common mistakes. If your request is still rejected and we can verify that your request is valid, and that you are the authorized end user, then we can initiate a NASC. A NASC is a process by which a RespOrg takes “physical possession” of a number without waiting for a response from the losing RespOrg.

Q: Will I experience any downtime during the port process?

Done properly you should experience zero downtime while your numbers port.