A Certified ATLaaS Partner
Your Strategic Customer Experience Advisors
Elevate your CX strategy, operations, and technology to create memorable experiences for your customers
InflowCX is your strategic partner in delivering unparalleled customer experiences.
With our expertise in innovative customer engagement technologies and processes, you can improve efficiencies and revenue through every step of your unique CX company initiatives as you scale your business.
Our team will support you in growing a dynamic customer experience ecosystem by managing the process’s critical elements, from RFI development to financial analysis and evaluating solutions in the marketplace, contract negotiation, project implementation, deployment, and optimization.
With InflowCX customer experience consulting, be confident you’re on the path to CX excellence. With over 80 employees ranging from Sales, Consultants, Technical, and Customer Support – InflowCX has helped over 1000 mid-market to enterprise organizations enhance their customer experience.
- We help your organization with the evaluation, deployment, and optimization of your customer engagement strategy
- Our expertise spans CX, UC, CCaaS, WFM, WFO, AI, Automation, Analytics, and other key customer engagement technologies and services
- We provide a vendor-neutral approach to CX technology evaluation, labor strategies, and operational effectiveness
Evaluate
- Current Technology Assessment
- New Technology Evaluation
- ROI/TCO Modeling
- Outsourcing Evaluation
Deploy
- Transformations
- Project Management
- Implementation Services
- Integrations
Optimize
- Customer Success
- Managed Services
- Technical Account Team
- Labor/Operations Strategy