What would happen to your business if your toll-free service simply stopped working one day? Network outages, degradation in customer support and even having your service turned off com- pletely are all realities that must be confronted. Carrier diversity can help protect against loss of business and loss of customer confidence should one of your service providers experience diffi- culties. That’s the concept behind Toll-Free Disaster Recovery.

If you don’t think a carrier outage will affect you, think again. Outages are more frequent than you might think, as experienced by many on September 3rd, 2015 when a nationwide CenturyLink outage left many without service for hours.

Your toll-free numbers are an essential asset to your company, but when a carrier has an outage, their resources are focused on reducing their losses. This puts you out of service until they resolve the issue. Every moment you remain out of service, you lose money.

Disaster Recovery enables users to quickly transfer service of their toll-free numbers from one carrier to another in the event of a catastrophic failure.

While large businesses and telecommunication companies may have sufficient resources to en- sure toll-free service continuity in the event of unplanned or extended network outages, few small to medium enterprises have disaster recovery plans in place.

To remain competitive, these businesses need to take action to ensure their toll-free services re- main fully operational during a crisis, with minimal interruption to business as usual.

As we all well know, disaster could strike at any time. Disasters are sudden, unpredictable and, at times, debilitating or even devastating to businesses. The way in which your organization handles and responds to these events reflects your commitment to serving your customers, clients, and vendors. In today’s always-connected world, a disaster recovery plan is a necessity and an expec- tation of the people whom you serve.